Welcome to PORTS AMERICA - New Orleans
WELCOME TO VOYAGERTRACK PORTS AMERICA- If you have any questions or inquiries please email anita.dargan@portsamerica.com and pogate@portsamerica.com
For access to other terminals run by Ports America, please visit http://www.voyagertrack.com
URGENT NOTICE UPDATE : PORTS AMERICA NOLA - REVISED GO-LIVE DATE IMPLEMENTING NEW PROCESS FOR APPOINTMENT TIMESLOTS - MONDAY DECEMBER 9, 2024
The Go Live Implementation date previously announced for Monday, November 18th is being temporarily pushed back due to conflicting schedule timeline and availability for our Development Team to move the planned change into Production.
The revised date to implement this change of process where Trucks will be spun and asked to exit Terminal arriving too early or too late outside the allowed leeway times of their appointment timeslot will now be fully implemented on Monday, December 9TH.
It is requested please for all Truck Company dispatchers and drivers to take this time now, before the process/procedure for your drivers appointments are strictly enforced, to continue to dispatch your drivers based on the appointment hour timeslots available to arrive at the Port for processing scheduled appointments.
PROCESS/PROCEDURE CHANGE DETAILS:
Ports America will be setting for each hour time slot a leeway window allowing truck to enter and process only 30 minutes prior to the hour time slot and 30 minutes after. Drivers showing up earlier then the allowed times will be advised by the clerks at the Gate Pedestal they are either too early for their appointment or too late. Drivers that arrive too early will be advised if early that they will need to exit the terminal and return back to Circle Holding area and return back within their allowed appointment time slot to get processed. Those drivers showing up late beyond and past their appointment time will be advised to also exit terminal and late appointment will be deleted. Drivers once they exit terminal will need to contact their dispatch to check for the appointment to be re-scheduled as long as there are available later timeslots left available to re-schedule the drivers appointment(s). If later appointment available driver can return back to gate to process but only within the allowed hour time slot appointment.
EXAMPLE: Appointments made for 0800 – 0900 Hour Time Slot will be allowed to enter Main Gate Entrance at 0730 to proceed to Ports America’s Lanes to process their appointments. Trucks showing up after 0930 appointments are considered missed and late arriving.
The update will be made in our production Appointment System TOS PORTAL “implementing” on Monday, December 9th. Clerks will receive automatically when they go to process the driver at the Pedestal triggering a message if too early or too late. At this time a trouble ticket will be given and drivers will need to adhere to the clerks instructions to Exit the Terminal when advised. For those appointments made that your drivers are going to run late it is highly recommended that you get those appointments “Deleted” in advance and re-schedule if there are any later appointments still left open for a different hour time slot. It is also recommended going forward as well for appointments showing “PENDING” that error clearly Indicates the appointment is not good for that day to receive or pick up should be “Deleted” at that time to not take up appointment slots that can be used by others to make valid "Active" appointments.
Ports America continues to improve our customer service by collaborating and working to meet the demands of our customers while achieving better efficiency.
Best Regards,
Keith Palmisano
Ports America
URGENT MESSAGE: EFFECTIVE MONDAY, 6/24/24 THE PORTS AMERICA LA. AVENUE CHASSIS YARD/TERMINAL WILL BE OPENING OPERATIONS FOR " PORTS AMERICA CHASSIS ONLY" FOR DROP AND PICK UPS AT THIS LOCATION. CHASSIS WILL NO LONGER BE AVAILABLE ON MONDAY, 6/24 AT THE PORTS AMERICA NAPOLEON AVENUE CONTAINER TERMINAL TO DROP OR PICK UP.
PORTS AMERICA LA. AVENUE CHASSIS YARD
ADDRESS: 3400 CLARENCE HENRY TRUCKWAY
NEW ORLEANS, LA. 70115
HOURS OF OPERATION: MONDAY THRU FRIDAY - 7 AM (0700) TO 4 PM (1600)
SECURITY GATE OPENS : 7AM - Trucks coming in to drop or pick up chassis allowed to enter Terminal at Security Gate at 7AM.
SECURITY GATE CLOSES: 3:30 PM – Trucks for chassis drop or pick up will not be allowed to enter Security Gate Entrance after 3:30 PM
Regards,
PORTS AMERICA MGMT.
