RoofTop at Exchange Place

Review summary

1. K

   Kevin VIP

   Atlantic City12 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice restaurant, friendly professional staff, excellent food and drinks.
   

   RoofTop at Exchange PlaceResponded 1 day ago

   Dear Kevin, It sounds like every aspect of your visit was lovely! Thank you for dining with us and taking the time to write your stellar review. Your comments are greatly appreciated and we hope to see you again soon! Best, Restaurant Management
   

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2. A

   Amer

   New York City3 reviews

   5.0

   Dined on March 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very relaxing and romantic, highly recommend. Food was delicious and drinks are top notch.
   

   RoofTop at Exchange PlaceResponded on March 13, 2025

   Dear Amer, It's wonderful to know that our food and drinks lived up to your expectations. We strive to create a great ambiance for our guests, and we're glad we succeeded during your visit. We appreciate your 5-star rating and look forward to serving you again soon! Best, Restaurant Management
   

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3. J

   Julio

   New York City3 reviews

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love this spot had an amazing service and treated my girlfriend and both mothers with me for an amazing birthday dinner and celebration. Ambience was superb and the views are just speechless. Will be back again especially this spring and summer.
   

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   RoofTop at Exchange PlaceResponded on March 2, 2025

   Dear Julio, It sounds like every aspect of your visit was lovely! Thank you for dining with us and taking the time to write your stellar review. Your comments are greatly appreciated and we hope to see you again soon! Best, Restaurant Management
   

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4. S

   Steve VIP

   Naples116 reviews

   3.0

   Dined on February 24, 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   Strange restaurant where they card you at the door and then you have to sit through a movie that no one was watching that just made the room with it's glass walls and concrete floor louder then it had to be. Food was good and service was good though.
   

   RoofTop at Exchange PlaceResponded on February 25, 2025

   Dear Steve, Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed our food and service. However, we're sorry to hear that our ambiance did not exceed your expectations. We always strive to create a comfortable and enjoyable atmosphere for our guests, and your comments will certainly help us to do that! Please revisit soon. Sincerely, Restaurant Management
   

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5. J

   Juan

   New York City2 reviews

   5.0

   Dined on February 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Javier was the manager he was the best host help me out with my dinner plans and my proposal he’s the best can’t ask for more very good food drinks.
   

   RoofTop at Exchange PlaceResponded on February 19, 2025

   I'm glad that Javier's service and recommendations did not disappoint. I will surely share your compliments. We appreciate your patronage and look forward to your return!
   

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6. M

   Matthew

   Naples1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 1

   Not that good for the money. I wouldn’t recommend this to anyone.
   

   RoofTop at Exchange PlaceResponded on February 16, 2025

   Dear Matthew, I’m so sorry we disappointed you; I assure you that we value having you as our guest. I would like to learn more about your experience and I'm at your service if you would like to discuss this in more detail. Sincerely, Restaurant Managemetn
   

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7. c

   clement

   Memphis/West TN1 review

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 2
   3. Service 3
   4. Ambience 5

   My rice was was burnt and when I asked for replacement it was mushy, when I asked for another another one apparently the chef said it was gonna be just as mushy as well.
   

   RoofTop at Exchange PlaceResponded on February 16, 2025

   Dear clement, Thank you for your feedback and for giving us some areas of improvement. We strive to be the best restaurant in the area, and our customers help us achieve that goal by sharing their thoughts about our establishment. Please find a reason to visit again soon. Best, Restaurant Management
   

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8. J

   Jean Luis

   New York City4 reviews

   2.0

   Dined on February 14, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 5

   I've been to the rooftop bar itself many times, I've also been to the restaurant on the lower floor various times and to say this Valentine's event in 2025 did not come close to a regular night (no event etc.) is an understatement. I'll preface the rest of my review by saying our waiter was nice and decent. Checked on us very often and took our orders right quickly. Total prefix price was $125 which is not too expensive, but given the food menu items and service (not just the waiter) it was very expensive. The menu consisted of an appetizer, main course and dessert. The menu itself was disappointing, my wife and I saw noticed at least three parties sit, look at the menu and then walk out. In hindsight we should've done the same because the items were not very good either. Very basic given it's price point. Also, things like no coat check, expecting us to reuse utensils throughout different meals, paper menus, QR code drink menus, were things that raised eyebrows. Minor things, but at this price point there are certain expectations and these weren't it. In the end, this experience has left a sour taste in my mouth and I likely will never go back for dinner. I may go to the rooftop bar sometime in the future simply for the views of NYC skyline. Wife's prefix choices: Lobster Ravioli - I thought it was good, she didn't like it. Her exact words were "This taste like frozen ravioli we get from whole foods". Salmon - We both thought it was very basic. Velvet Cake - We both thought it was okay. Underwhelming, but at this point we were over it. Food: Beet Salad - Was ok. Nothing exciting or different. Wife didn't have any. Short Rib - Was okay. Again, nothing exciting or different. Wife didn't have any. Lemon Sorbet - Sadly this was the highlight of the meal. A lemon Sorbet served inside a large lemon. If it was made in house, kudos to them. Ambiance: - Live piano player - Red balloons in ceiling - Candle lit-like scene - Overall nice Valentine's theme.
   

   RoofTop at Exchange PlaceResponded on February 16, 2025

   Dear Jean Luis, Your business and feedback are greatly appreciated. Thank you for leaving us with comments that help us learn from our lapses and make improvements. I apologize that your experience did not meet your expectations. Your feedback has been noted and will be addressed with our staff. We hope to see you again in the future for a much-improved meal. Sincerely, Restaurant Management
   

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9. D

   Daniel

   New Jersey2 reviews

   5.0

   Dined on February 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Its was very nice. Great ambient nice atmosphere. Delicious food. And awesome view. Love it
   

   RoofTop at Exchange PlaceResponded on February 16, 2025

   Dear Daniel, What a lovely review! It is tremendous to hear that every aspect of your visit was pleasant. We are so glad that our ambiance, service, and food combined for a lovely meal. Your feedback means a ton to us, so we thank you for that! Come back and see us again soon! Best, Restaurant Management
   

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10. D

    Dan

    Greater Boston1 review

    5.0

    Dined on February 1, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Server and food both excellent. Felt strange that a credit card fee is assessed at a restaurant in a Hyatt when paying with a Hyatt credit card. Head scratcher…
    

    RoofTop at Exchange PlaceResponded on February 5, 2025

    Hello Dan, Thank you for taking the time to leave us this review. We are thrilled to hear that you enjoyed our food and service. We understand your concern about the credit card fee, and it has been noted. We strive to provide a seamless experience for all our guests, and your feedback helps us achieve this. We hope to welcome you back soon for another excellent dining experience. Best, Restaurant Management
    

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