Five9

We’re proud to be named to the 2025 CRN AI 100 list for our work in AI for Software. With the Five9 Genius AI Suite, we’re helping partners and businesses transform CX with tools that actually deliver results with the utmost relevance, accuracy, and speed. https://lnkd.in/g86ckSyT #CRNAI100 #AI #TheNewCX

We released our 2025 Customer Experience Report offering insights into the evolving expectations of global consumers and the strategies businesses can use to thrive in the era of The New CX. The global report uncovers the biggest opportunities in CX today, including how AI is now an expectation for consumers with 72% open to AI-powered interactions, and 54% viewing GenAI as key to better customer experiences. Download the infographic: http://spr.ly/6040FeGfi #PowerOfMore #TheNewCX #CustomerExperience #AI

🔥 “𝘼𝙄 𝙞𝙨 𝙖 𝙩𝙧𝙖𝙣𝙨𝙛𝙤𝙧𝙢𝙖𝙩𝙞𝙤𝙣𝙖𝙡 𝙢𝙤𝙢𝙚𝙣𝙩 𝙞𝙣 𝙤𝙪𝙧 𝙞𝙣𝙙𝙪𝙨𝙩𝙧𝙮.” That’s how Matt McGinnis from Five9 described what’s happening in CX right now. Gone are the days of basic call routing and hold music. CX is now the entire customer journey—from pre-sale to product support—and AI is powering every part of it. In our conversation at Enterprise Connect, Matt breaks it down: 🔸AI is improving self-service and agent enablement 🔸It’s unlocking managerial insights and boosting NPS 🔸And it’s making brands faster, smarter, and more human ▶️ Watch this short clip to hear it in his own words. And if you’re in CX or IT, follow me as I keep unpacking what this AI-powered future really means. #CX #AI #CustomerExperience #ContactCenter #EnterpriseConnect #Five9 The Collab Collective Niki Hall

AI is transforming Workforce Engagement Management, but are your workforce planners keeping up? In CX Today, Five9’s Timothy Richter highlights a key challenge: Adapting to AI-powered Workforce Management tools. One customer cut scheduling time from 3 days to just 75 minutes after retraining their team on Five9’s modern cloud Workforce Management solution. Read more: http://spr.ly/6046FdAxw #AI #WEM #WFM #CustomerExperience

Five9 is heading to Las Vegas for Google Cloud Next! Google Cloud Next attendees: come by booth 2002 to explore the latest Five9 features on Google Cloud Marketplace, including Five9 AI Agents. Now, businesses worldwide can seamlessly activate and simplify procurement, billing, and AI-driven CX deployment. Don’t miss our theatre sessions in ServiceNow’s booth 3258, 𝘖𝘱𝘵𝘪𝘮𝘪𝘻𝘪𝘯𝘨 𝘊𝘟 𝘸𝘪𝘵𝘩 𝘍𝘪𝘷𝘦9, 𝘚𝘦𝘳𝘷𝘪𝘤𝘦𝘕𝘰𝘸, 𝘢𝘯𝘥 𝘎𝘰𝘰𝘨𝘭𝘦 𝘊𝘭𝘰𝘶𝘥 featuring Adam Green of Five9, on April 9 at 4:30pm and April 10 at 12:30pm. See you there! 👋 http://spr.ly/6048FwzVY #GoogleCloudNext #GoogleCloudPartner #PartnerPowered #CustomerExperience

At Five9, we're not just celebrating our amazing partners, we’re elevating them. “We believe customer experience is the driving force behind business success and our partner ecosystem is central to this mission...Together, we empower enterprises to deliver outstanding CX by embracing innovation and a shared vision for success," Jake Butterbaugh, SVP Global Partner Organization, Five9. Discover how we're hitting the ground running this year and setting the stage for even greater success together. http://spr.ly/6043FndL5 #PartnerPowered #CustomerExperience #TheNewCX

Five9 recognized for the 7th year as a 2024 Gartner® Magic Quadrant™ Leader for Contact Center as a Service. We believe our positioning in the report on the basis of Completeness of Vision and Ability to Execute reflects the strength of our platform powered by Five9 Genius AI. Receive your complimentary copy of the report here: https://lnkd.in/gNzamG5n #TheNewCX #CustomerExperience #AI #MagicQuadrant #Gartner

After more than 13 years, today marks Barry Zwarenstein’s final day as CFO of Five9 as he embarks on his well-deserved retirement. Barry’s leadership and unwavering dedication have been instrumental in driving Five9’s success and helping shape the future of the CX industry. From steering our financial strategy to inspiring teams, his impact will be felt for years to come. Thank you, Barry, for your exceptional contributions and legacy! Please join us in celebrating his remarkable career and wishing him all the best in this exciting new chapter. 💙 👏 http://spr.ly/6046FzdsQ #Leadership #Retirement #Legacy #NextChapter #LifeAtFive9

"Five9 is helping us optimize personalization because it's very simple to use and our agents can easily adopt the tools," said Carla Figueira, Head of Customer Care at FNAC Portugal. Watch this customer session to get an insider’s look at how CX leaders across industries are embracing The New CX. http://spr.ly/6048FzKVo Sony Ruffalo Noel Levitz Alaska Airlines Lori Bradshaw Stephen Drew Kris De Pauw #Five9CXSummit #TheNewCX #CustomerSuccess

Join us tomorrow for a dynamic 𝘞𝘰𝘮𝘦𝘯 𝘪𝘯 𝘊𝘟 𝘙𝘰𝘶𝘯𝘥𝘵𝘢𝘣𝘭𝘦: 𝘛𝘩𝘦 𝘗𝘰𝘸𝘦𝘳 𝘰𝘧 𝘔𝘰𝘳𝘦, hosted by Jeannie Walters, CCXP, CSP, CEO of Experience Investigators, alongside inspiring female leaders from our customers Mason Companies, Inc and IAA. 👩 💙 This engaging discussion will explore 𝘛𝘩𝘦 𝘗𝘰𝘸𝘦𝘳 𝘰𝘧 𝘔𝘰𝘳𝘦, how AI-driven innovation is shaping the future of CX, how businesses can unlock more value from every interaction, and how providing more choice through self-service and automation is empowering customers like never before. Whether you're a CX professional, industry enthusiast, or aspiring leader, this session will empower, educate, and inspire you with actionable insights to take your CX strategy to the next level. Register now: http://spr.ly/6049FGQK7 Nicole Darby Millicent McIntyre, MSOB Jennifer Edwards Niki Hall #PowerOfMore #TheNewCX #WomensHistoryMonth